|Position Title:||Associate Applications Support Officer|
|Job ID:||(2022/0742 (018749))|
|Duty Station:||Vienna, Austria|
|Salary:||Annual net base salary starting at US $49254 + post adjustment US $ 19652|
The Associate Applications Support Officer is: (a) an expert in analysing and troubleshooting business software applications providing support for software systems solutions used by Member States and IAEA personnel with a focus on efficiency and compliance with IAEA regulations and rules; (b) a specialist in analysing business users’ needs to improve the use of existing software systems; (c) a software quality assurance specialist and (d) a software applications tester leading the user acceptance tests of bespoke and off the shelf software systems applications.
Functions / Key Results Expected
Provides first-level support to the Member States as well as IAEA staff members for efficient running of various software applications, including but not limited to, the Agency’s Event Application Management Software systems, TC’s Programme Cycle Management System, TC project monitoring and reporting systems and issues arising from the use of the Agency’s Enterprise Resource Management systems.
Support existing TC business processes, make recommendations on the enhancements of the existing software applications with a view to enhancing efficiency.
Manage application support, including incident resolution, introduction of new features and configurations to reflect changes in Department or IAEA Policies.
Maintain the configuration of active automated processes for TC project planning, implementation and reporting, leveraging new solutions against existing configurations and ensuring that all support resolutions are documented.
Ensures a high level of data quality for TC related projects both within TC systems and the IAEA’s Enterprise Resource Planning System (ERP). These include, among other things, taking effective measures to clean-up duplicate data contained withing TC systems and Oracle contacts online, assigning roles in supported systems as directed by the TC Regional Divisions as well as by other Departments where necessary.
Provide support to project management activities.
Actively participate in testing to validate that the implemented features meet requirements.
Deliver training to end users and prepare user manuals in support of upgrades, enhancements and refresher courses.
Qualifications, Experience and Language skills
Bachelor’s Degree – University degree in Computer Science and Technology, Computer Engineering, Informatics, or other related fields.
Minimum two years of experience in supporting complex software systems operated by end users having various level of skill-set,
Demonstrated experience on requirements analysis and user acceptance testing.
Demonstrated experience in writing training materials of software systems and providing training support to end users.
Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.
The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $49254 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 19652*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks’ annual vacation, home leave, pension plan and health insurance
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