|Position Title:||Head, IT Infrastructure/GCI Support Unit|
|Contract Type:||Fixed term|
|Duty Station:||Vienna, Austria|
|Salary:||Annual gross salary starting at $ 94,871 (USD)|
Please note that all candidates should adhere to CTBTO Values of Integrity, Professionalism and Respect for Diversity.
Qualified female applicants and persons with disabilities are encouraged to apply.
A roster of suitable candidates may be established for similar positions at the same level as a result of this selection process for a period of two (2) years.
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization with its headquarters in Vienna, Austria is the international organization setting up the global verification system foreseen under the Comprehensive Nuclear-Test-Ban Treaty (CTBT), which is the treaty banning any nuclear-weapon-test explosion or any other nuclear explosion. The Treaty provides for a global verification regime, including a network of 337 stations worldwide, a communications system, an international data centre and on-site inspections to monitor compliance.
The International Monitoring System Division (IMS) is a technical division that applies engineering and science to develop, install, certify, maintain and sustain stations around the world as well as related analysis products. The monitoring stations are based on four different sensor technologies (seismic, hydroacoustic, infrasound and radionuclide).
This position is located in Network and Systems Support Section (NSS), International Monitoring System Division. The NSS provides all office automation, collaborations, and core infrastructure services to the rest of the Organization.
Under the supervision of the Chief, Network and Systems Support Section, to:
Duties and Responsibilities
- Manage the assets and the resources of the Unit to provide relevant IT services supporting the core mandate of the Provisional Technical Secretariat (PTS);
- Manage contracts and vendors for the IT infrastructure services and equipment, and act as a focal point for the procurement of IT equipment, software and services;
- Provide support for the implementation of activities including the operation of networks and computer systems of the PTS as well as the Global Communications Infrastructure (GCI) and in delivering/managing scalable IT infrastructure services for the PTS; develop the annual work programme and related budget for the Unit and ensure the proper implementation of the stated activities;
- Provide technical advice on the planning, coordinating and managing of the installation of GCI networks and ensure that network services are optimally designed and configured to achieve high availability and functionality;
- Support and coordinate preventive maintenance activities for the Global Communications Infrastructure;
- Contributing to the implementation and improvement of ITIL-based IT Service Management processes and practices across the PTS;
- Provide support in inter-divisional projects to improve network services and develop procedures to support newly implemented technologies;
- Be responsible for providing office automation and collaboration services to the PTS, including Microsoft 365, and Azure services;
- Ensure that Infrastructure and Operations of the datacentres of the PTS are optimally designed, configured and supported to achieve high availability and functionality;
- Provide technical expertise for planning, development, deployment and support of process automation, supporting the missions of the Secretariat;
- Plan, organize and supervise the work of the Unit;
- Perform other duties as assigned.
- Advanced university degree in computer science, information technology, computer engineering or other related field.
Work Experience and Qualifications
- At least seven (7) years relevant working experience in telecommunications or computer technology including experience in developing and overseeing large centralized and globally distributed institutional systems, preferably three years of which should have been in an international level;
- Demonstrated supervisory and team management experience is required;
- Ability to design and manage complex, result-based technical assistance programmes and projects, preferably in the telecommunications or computer technology field is essential; Excellent knowledge of TCP/IP communications, WAN/LAN technologies and protocols, and network management systems is required;
- Strong contract management experience is required;
- Experience in managing IT projects using a recognized Project Management methodology such as Prince2 is highly desirable;
- Excellent knowledge of cloud technologies is required; very good understanding of Microsoft 365 and Azure services is required;
- Technical knowledge of Identity and Access Management (IAM) and cloud applications security is required; Very good knowledge of Microsoft Windows Domain Infrastructure is required;
- Excellent knowledge of IT service management is required; Experience in IT Security, Information Security and/or Information Protection would be an advantage; ITIL service management certification preferably at practitioner level is required;
- Sound level of judgement, responsibility and initiative is required;
- Strong analytical and project management skills are required;
- Ability to identify issues, analyse and participate in the resolution of issues/problems in a deadline-driven environment;
- Strong ability to communicate effectively in multicultural environment is essential.
- Excellent written and oral communication skills in English are essential.
- Knowledge of other official CTBTO languages (Arabic, Chinese, French, Russian and Spanish) is desirable.
- Professionalism – Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations;
- Communication – Speaks and writes clearly and effectively; listens to others, correctly interprets messages from other and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match the audience; demonstrates openness in sharing information and keeping people informed;
- Planning and organizing – Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary;
- Team work – Works collaboratively with colleagues to achieve organisational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; builds consensus for task purpose and direction with team members; supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings;
- Accountability – Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable;
- Creativity – Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches;
- Client orientation – Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive relationships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress and setbacks in projects; meets timeline for delivery of products or services to clients;
- Commitment to continuous learning – Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve;
- Technological Awareness – Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks, shows willingness to learn new technology.
- Leadership – Serves as a role model that other people want to follow; empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvement; does not accept the status quo; shows the courage to take unpopular stands.
- Vision – Identifies strategic issues, opportunities and risks; clearly communicates links between the Organization’s strategy and the work unit’s goals; generates and communicates broad and compelling organizational direction, inspiring others to pursue that same direction; conveys enthusiasm about future possibilities.
- Empowering Others – Delegates responsibility, clarifies expectations, and gives staff autonomy in important areas of their work; encourages others to set challenging goals; holds others accountable for achieving results related to their area of responsibility; genuinely values all staff members’ input and expertise; shows appreciation and rewards achievement and effort; involves others when making decisions that affect them.
- Building Trust – Provides an environment in which others can talk and act without fear of repercussion; manages in a deliberate and predictable way; operates with transparency; has no hidden agenda; places confidence in colleagues, staff members and clients; gives proper credit to others; follows through on agreed upon actions; treats sensitive and confidential information appropriately.
- Managing Performance – Delegates appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.
- Judgment/Decision Making – Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines that the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.
CTBTO offers an attractive compensation and benefits package in accordance with the policies of the International Civil Service Commission. For more information on UN salaries, allowances and benefits, see link: http://www.un.org/Depts/OHRM/salaries_allowances/salary.htm). The salary offered may be subject to deductions to the United Nations Joint Staff Pension Fund and/or Health Insurance Scheme.
- All applications must be submitted through the CTBTO e-Recruitment system before the deadline stated in the vacancy announcement.
- Incomplete applications and submission of employment history in formats other than the CTBTO Employment Information Form will not be considered
- The CTBTO Preparatory Commission retains the discretion not to make any appointment to this vacancy; to make an appointment at a lower grade in particular if the candidate has less than the qualifications required; to make an appointment with a modified job description, or to offer a contract term for a shorter duration than indicated in the vacancy announcement.
- Please note that the CTBTO will only consider academic credentials or degrees obtained from an educational institution recognized in the IAU/UNESCO list.
- The CTBTO reserves the right to undertake correspondence only with shortlisted candidates.
- Candidates under serious consideration for selection will be subject to a reference-checking process.
Grades and Salaries in UN
- Grade P means Professional category, staff member are normally recruited internationally. Read more about grades in UN organizations here.
- Useful information about Salaries in UN you will find following the link.
- United Nations Common System to help you calculate the compensation package for staff in professional category in following the link.
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