Head of Content Collaboration Section – G17 – (230072) – The Hague, Netherlands – NCI Agency / NATO

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Description:

NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour.

We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals.

What do we offer?

• Genuinely meaningful work as part of the most successful alliance in history.
• 3 year contract with competitive tax-free salary and household and children’s allowances
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
• Excellent private health insurance scheme
• Generous annual leave of 30 days plus official holidays
• Retirement Pension Scheme

​​​​​About the job

Based in The Hague, Netherlands, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. As the Head of Content Collaboration Section, you will be working with the NATO Digital Workplace Centre (NDWC).

The NDWC is accountable to the General Manager for the consolidated Agency consultation and collaboration services that comprise the current Digital Workplace, covering the operational NATO services, across all content classifications and security domains, for desktop computing, mail, instant messaging, video teleconference (VTC), content services platforms, telephony, printing and mobility services. Responsibilities also cover the organisation and support of all digital events, meetings and large-scale conferences for both the Agency and NATO stakeholders. Furthermore, the NDWC also has the responsibility for driving the future roadmaps of these services across the NATO Enterprise to enable a NATO Digital Workplace through new services.

Please note that internally this position is named Senior Software Engineer (Content Platform). For a full list of duties, please review both job descriptions here. https://www.ncia.nato.int/resources/site1/general/employment/jobs23/230072.pdf

About you

We are looking for a talented and knowledgeable Head of Content Collaboration Section with minimum 3 years of relevant/post-related experience, who holds minimum a Bachelor’s degree at a nationally recognised/certified University in a related discipline. A different qualification coupled with particularly relevant experience may also be considered.

Within the NDWC you will be leading the Content Collaboration Section, which is accountable for all the Content Collaboration Services throughout their entire Service lifecycle, in order to fulfil the agreements established with the customers (SLAs/OLAs), regardess of where the technology components, processes or professional capabilities reside.

You should have:

• At least 2 years of working experience as Service Manager or Project Manager in a big and complex company/organization, with ideally at least 1,000 employees
• Excellent knowledge and experience of policies, methodologies, processes, tools and technologies for content-focused collaboration, business process automation and web content management
• Excellent knowledge and experience in Microsoft 365 applications (in particular: SharePoint, OneDrive, Teams, Office, PowerBI, Forms, Power Automate)
• Significant knowledge and experience of Agile and DevOps methodologies

Knowledge of English, both written and spoken, is essential.

Competencies

The NCI Agency is looking for individuals have tangible experience and knowledge in the following areas:

• Delivering Results and Meeting Customer Expectations
• Deciding and Initiating Action
• Relating and Networking
• Creating and Innovating
• Achieving Personal Work Goals and Objectives

To learn more about NCI Agency and our work, please visit our website.

Please note that ALL SELECTED CANDIDATES, with the exception of currently employed NATO International Civilians (NIC’s) will be appointed at the first Increment of the indicated NATO Grade, i.e. NATO Grade X, Increment 1.This is the salary referred to in this vacancy notice. Extra increments can only be considered for candidates from another Co-Ordinated Organisation.

Selected candidates who are not nationals of the host country and who have not been continuously resident in the host country for at least one year may be eligible for an expatriate allowance. For the purposes of determining continuous residence, NATO considers mainly the work location at the time recruitment started, independent of whether various ties were kept with the home country. For more information on our allowances click here.

All selected candidates are required to complete a Security Clearance, Medical Clearance and Pre-employment Screening process before joining the NCI Agency. This process will require time, so please keep in mind that you will not be able to start working with us right away.

NATO Grades and Salaries

• Useful information about Grades and Salaries in NATO you will find them here.
• About general information working for NATO, Member States, What is offered, Regulation, Contract policy, NATO salaries and benefits and all other opportunities following the NATO official link here.

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