Email: michael(at)jobsinict(dot)com

Head of Service Portfolio & Service Catalogue Management – G20 – (230233) – Brussels, Belgium – NCI Agency / NATO


Website NCIAgency NATO Communications and Information Agency (NCI Agency)

Position Title: Head of Service Portfolio & Service Catalogue Management
Grade: NATO Grade G20
Job ID: 230233
Contract Type: Full-time
Duty Station: Brussels, Belgium
Application Deadline: 23-Mar-2023
Salary: 8,887.00Euro (EUR) Monthly

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NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Transformation. Based in Brussels, Belgium, the Head of Service Portfolio & Service Catalogue Management will lead, manage and control the processes to maintain the Service Portfolio and the Customer Service Catalogue of the NCI Agency.

Who we are:

NCI Agency acquires, deploys and defends communications systems for NATO’s political decision-makers and Commands; the agency is on the frontlines against cyber-attacks, working closely with governments and industry to help NATO keep its technological edge.

We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will lead and apply your expertise as part of a dynamic international team of civilian and military professionals.

The role:

The Head of Service Portfolio & Service Catalogue Management (SPCM) will be responsible for a lean and international team based in Brussels who manage the Service Portfolio and Catalogue of the NCI Agency in addition to the developing the annual Agency service rates for the service catalogue. Working within the Chief Operating Office (COO), the SPCM team interact closely with external NATO stakeholders whilst managing the implementation of the service oriented business model for the NCI Agency.

For a full list of duties, you can review the full job description here via the NCI Agency career page.

About you:

You easily establish good relationship and are able to relate to people at all levels. You are eager and able to produce new ideas, approaches and insights to deliver innovate solutions to problems. Able to adapt to changing circumstances you can manage ambiguity, accept new ideas and change initiatives, further to this you have:

  • A recognised programme / project management training and experience in Programme / Project Management of major communication and/or command and control/management information system for a large organisation. The lack of formal programme / project qualification can be compensated by the demonstration of expertise in the domain;
  • A minimum of 5 to 8 years relevant working experience including practical demonstration of:
    • Leading, developing and implementing IT Service Portfolio/Catalogue which includes adopting the ITIL framework and applying other best practices such as;
      • Definition and implementation of service portfolio and catalogue
      • Development of Service Model template, and modelling services.
      • Identification of Service assets and their alignments to services.
      • Service performance, KPI’s and continual service improvement
    • Leading , developing and implementing IT Service Portfolio/Catalogue and applying other best practices such as;
      • Identifying the service definitions through current state analysis and benchmarking.
      • Identifying Service Level Metrics
      • Assessing true life cost of services
      • Developing service pricing model
  • Knowledge and experience in IT Service Management tools
  • A formal qualification in management and management techniques; ideally Prince 2
  • ITIL Certification in Service Strategy and/or in Service Design and/or Service Transition and/or Service Offerings and Agreements (or commensurate other Service Management qualifications)

What do we offer?

  • Genuinely meaningful work as part of the most successful alliance in history
  • Initial three-year contract with a competitive monthly tax-free salary of 8,887 EUR
  • Additional monthly sums added to your salary for families and children, as well as additional financial assistance for education for your children (where applicable)
  • Excellent private health insurance scheme
  • Generous annual leave of 30 days plus official holidays
  • Retirement Pension Plan

To learn more about NCI Agency, our mission and goals, take a few moments to visit our website.

NATO Grades and Salaries

  1. Useful information about Grades and Salaries in NATO you will find them here.
  2. About general information working for NATO, Member States, What is offered, Regulation, Contract policy, NATO salaries and benefits and all other opportunities following the NATO official link here.

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Email: michael(at)jobsinict(dot)com