|Position Title:||Information and Communication Technology Traineeship|
|Contract Type:||6 months|
|Duty Station:||Prague, Czech Republic|
|Salary:||Trainees receive a monthly grant for full-time traineeship of €1,200 EUR|
1. EUSPA AND THE HIRING DEPARTMENT
The European Union Agency for the Space Programme (EUSPA) is an operational EU Agency that provides safe and secure European satellite navigation services, promotes the commercialization of Galileo, EGNOS, and Copernicus data and services. It also coordinates the EU’s forthcoming governmental satellite communications programme GOVSATCOM. EUSPA is also responsible for the security accreditation of all the Components of the EU Space Programme. For more information on the EUSPA and the EU Space Programme, click here.
The Information and Communication Technology & Facility Management and Logistics Department (ITF) is proactively contributing to the fulfilment of the Agency’s mission, particularly regarding all matters related to the management of the information and communication systems. Among other tasks, the ITF Department is coordinating and managing the ICT function, including planning and managing the implementation, operation, development, optimisation and maintenance of ICT infrastructure for both unclassified systems and systems processing EU classified information up to SECRET UE and across all EUSPA sites and remote offices (currently Prague, Saint Germain-en-Laye, Toulouse, Brussels, Noordwijk and Madrid).
The current vacancy is for a traineeship situated at the Agency’s headquarters in the heart of Europe – Prague – with excellent connection to numerous major European cities. The capital of the Czech Republic, in the banks of the Vltava River, is famous for its cultural life, renowned musical life, historic buildings, magical bridges, and recognized museums and monuments.
2. TASKS AND RESPONSIBILITIES
The trainee shall support daily activities of the ITF Department of the Agency. The trainee will contribute either to the User Support operations or to Project Management activities. Candidates are invited to indicate their preference in the motivation letter.
The User Support trainee will be expected to carry out, under supervision, the following duties:
- Daily operation of a first-line helpdesk (phone and e-mail): receiving and answering calls from the users, first quick assessment of the situation and either relay of the problem to a system administrator or take action;
- Direct assistance to the end users, troubleshooting and practical advice;
- Manage ticket queue to document and process user requests;
- Support users in videoconferencing services, including maintenance of meeting rooms IT equipment;
- Installation and configuration of user workstations;
- Connection of network cables in the building;
- Managing and servicing printers;
- In-depth testing and deploying of computers and/or applications.
The Project Management trainee will be expected to carry out, under supervision, the following duties:
- Assist project managers in their daily work:
- Perform clerical duties;
- Organize meetings;
- Prepare PowerPoint presentations;
- Take meeting minutes;
- Enter project data;
- Manage small IT projects:
- Create project plans;
- Monitor project progress;
- Report project results.
3. ELIGIBILITY CRITERIA
The traineeship is open to applicants who have not previously undertaken a traineeship at EUSPA and who meet the following requirements:
- Have a nationality of any Member State of the European Union, Iceland or Norway
- Possess or pursue a recognised higher education degree (university education or equivalent), evidencing completion of a full cycle of study, or in the case of candidates who are at the end of their studies, an official attestation from their university or school stating the marks obtained
- Have an initial experience or specific expertise in one of the areas of work of the Agency obtained either through specialisation as part of the applicant’s studies for a university degree, a dissertation or other research project conducted as part of their studies or through professional experience or a previous traineeship or otherwise
- Possess a thorough knowledge of one official language of the European Union and a satisfactory knowledge of another language of the European Union; one of these languages must be the working language of the Agency (English)
- Have a clean criminal record
4. SELECTION CRITERIA
The applications will be assessed against the following criteria:
- Experience or studies in the area of Informatics, IT technologies or related areas;
- Good knowledge of IT applications and operating systems (especially Microsoft technologies – e.g. Windows, Office);
- Knowledge in Asset management and/or Project management will be considered as an advantage;
- Good communication skills;
- Ability to work in a team;
- Ability to work under pressure and adapt to changing environments;
- Good time management skills and proactivity.
5. SELECTION PROCEDURE
The current call is open for the course of 2022 to fill any potential vacant places at the Information and Communication Technology & Facility Management and Logistics Department (ITF). Candidates are advised to apply as early as possible, as positions may arise at any point in time as long as the call remains open. Once a position in the department becomes vacant, the eligibility of the applications will be assessed. The Head of the recruiting department will nominate the department’s evaluators to carry out the selection of the most suitable candidates. The evaluators will assess the eligible applications and select those best matching the selection criteria required for the available traineeship.
The best suitable candidates may be invited for a phone/video interview which may include other appropriate testing.
Engagement for a traineeship will be decided by the Agency’s Executive Director on the basis of a list of suitable candidates proposed by the evaluators. The established list may be used for other similar traineeships depending on the Agency’s needs.
The starting date of the traineeship depends on the Agency’s needs and budget availability.
All applicants will be informed after their application has been reviewed and evaluated.
If an application is unsuccessful, candidates may re-apply to future vacancies for which they satisfy the criteria.
6. APPLICATION PROCEDURE
In order to be considered for this position, candidates need to create an account by registering via the EUSPA e-recruitment tool.
Only applications submitted via the e-recruitment tool will be accepted. Applications sent via email or post will not be taken into consideration.
Multiple applications received for the same position via different accounts will lead to the exclusion of the applicant from the selection procedure.
All sections of the application should be completed in English in order to facilitate the selection procedure.
In order to be considered, applications must be received by the closing date indicated in the vacancy notice. Candidates are advised to submit the application well ahead of the deadline in order to avoid potential problems during the final days before the closing date of applications’ submissions. The Agency cannot be held responsible for any last-minute malfunctioning of the e-recruitment tool due to heavy traffic on the website.
Any request for technical support must be sent to: email@example.com minimum two working days before the vacancy notice deadline. Please note, that if you submit your request for technical support later, we may not be able to assist you;
If at any stage during the procedure it is discovered that any of the information a candidate has provided is incorrect, the candidate in question will be disqualified.
Please consult the e-recruitment guideline (https://www.euspa.europa.eu/sites/default/files/uploads/euspa_e-recruitment_guideline.pdf) for instructions on completing the application.
Any questions regarding the selection procedure should be addressed only to: firstname.lastname@example.org.
In addition, candidates having any personal relationship within the EUSPA have the possibility to declare such situation to: email@example.com.
7. APPEAL PROCEDURE
Applicants have the right to file a complaint to the European Ombudsman or send an application to the General Court of the European Union, should they consider they have been adversely affected by a particular decision.
Details on how to initiate these processes are available here.
8. SUMMARY OF CONDITIONS OF EMPLOYMENT
Trainees receive a monthly grant for full-time traineeship of €1,200.001. If the traineeship is part-time, the grant will be proportionate.
Trainees may also be entitled to the reimbursement of their travel expenses from/to their place of origin.
Trainees shall be responsible for organising their own sickness insurance against health risks and their own accident insurance.
Before the start of the traineeship, the candidate will be required to provide the following documents:
- proof of nationality
- diplomas or academic qualifications needed to prove s/he satisfies the admission criteria
- an excerpt from police records
- a medical certificate confirming that s/he is fit for work and free of any contagious diseases
- documents showing that the trainee has public or private cover for accident insurance and sickness insurance against health risks for the entire duration of the traineeship period
- a statement indicating whether the trainee is in receipt of a grant or other subsistence allowance from another source and if so, the amount of these grants or allowances
- declaration of confidentiality and absence of conflict of interests
For detailed information about rights and obligation related to traineeships, please refer to the Decision of The Executive Director on the Rules governing the Traineeship Scheme of the Agency2.
 The official European Commission rates will automatically apply for grants paid in non-Euro accounts. All bank charges for incoming payments shall be carried by the trainee.
The Agency is an equal opportunities employer and strongly encourages applications from all candidates who fulfil the eligibility and selection criteria without any distinction whatsoever on grounds of nationality, age, race, political, philosophical or religious conviction, gender or sexual orientation and regardless of disabilities, marital status or other family situation.
10. DATA PROTECTION
The purpose of processing of the data submitted by candidates is to manage each application in view of selection and recruitment as a trainee at the EUSPA. The personal information requested from applicants will be processed in line with Regulation (EU) N° 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, officers and agencies and on the free movement of such data (repealing Regulation (EC) N° 45/2001 and Decision N° 1247/2002/EC).
Grades and Salaries in EUSPA
Here you will find useful information about Grades, Salaries, employment conditions and contract types, in EUSPA by following the link.
To apply for this job please visit vacancies.euspa.europa.eu.